Job Opportunity Details

About this opportunity:

Field Service Technician

Technician

Full Time

Minneapolis MN

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Field Service Technician

Responsible for troubleshooting, repairing, installing, and maintaining IT hardware and peripherals in live customer environments.

Location: Minneapolis
Eden Praire| Apple Valley| Bloomington| Shakopee| Burnsville

Responsibilities:

Troubleshoot, repair, install, and de-install IT hardware and equipment in customer environments

Complete maintenance and recovery of supported hardware within strict SLA requirements

Manage service requests for both projects and break/fix support.

Maintain accurate, timely updates on all service tickets per documentation standards

Coordinate with customer support centers regarding service updates and technical issues

Handle logistics including transportation, setup, and proper management of hardware

Work a flexible schedule including nights and weekends, as needed

Qualifications:

High school diploma or GED

Ability to work in physically demanding or adverse repair environments

Willingness to travel locally and out of town (approximately 10% travel); mileage and travel expenses reimbursed

CompTIA A+ Certification or associate’s degree in IT or related field

Minimum 1 year of IT support experience (retail or store environments)

Proficiency with POS systems, networking, printers, digital multimeters, cabling, etc.

Experience with sub-assembly hardware repair and troubleshooting utilities

Compensation:

A reasonable estimate of the base salary for this role ranges between $22.00 – $28.00 per hour. The range considers factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organizational needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each individual case. 

Benefits:

We provide medical, dental, and vision insurance, along with a 401(k)-retirement plan, in accordance with Illinois state regulations.

Apply Now

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Job Description:

<h1>Field Service Technician</h1>
<p><span class="TextRun SCXW17615273 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW17615273 BCX0">Responsible for troubleshooting, repairing, installing, and </span><span class="NormalTextRun SCXW17615273 BCX0">maintaining</span><span class="NormalTextRun SCXW17615273 BCX0"> IT hardware and peripherals in live customer environments.</span></span><span class="EOP SCXW17615273 BCX0" data-ccp-props="{&quot;335559738&quot;:360,&quot;335559739&quot;:360}"> <br />
</span></p>
<p><strong>Location: </strong><span class="EOP SCXW17615273 BCX0" data-ccp-props="{&quot;335559738&quot;:360,&quot;335559739&quot;:360}"><span data-olk-copy-source="MessageBody"><strong>Minneapolis</strong><br />
</span></span>Eden Praire| Apple Valley| Bloomington| Shakopee| <span style="color: #666666;font-size: 14px">Burnsville</span></p>
<h4><strong>Responsibilities: </strong></h4>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Troubleshoot, repair, install, and de-install IT hardware and equipment in customer environments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Complete maintenance and recovery of supported hardware within strict SLA requirements</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Manage service requests for both projects and break/fix support.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Maintain accurate, timely updates on all service tickets per documentation standards</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Coordinate with customer support centers regarding service updates and technical issues</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Handle logistics including transportation, setup, and proper management of hardware</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Work a flexible schedule including nights and weekends, as needed</span><span data-ccp-props="{}"> </span></li>
</ul>
<h4><b>Qualifications:</b> </h4>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">High school diploma or GED</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Ability to work in physically demanding or adverse repair environments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Willingness to travel locally and out of town (approximately 10% travel); mileage and travel expenses reimbursed</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">CompTIA A+ Certification or associate’s degree in IT or related field</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Minimum 1 year of IT support experience (retail or store environments)</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Proficiency with POS systems, networking, printers, digital multimeters, cabling, etc.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
	<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Experience with sub-assembly hardware repair and troubleshooting utilities</span><span data-ccp-props="{}"> </span></li>
</ul>
<h4><b>Compensation:</b> </h4>
<p><span data-contrast="none">A reasonable estimate of the base salary for this role ranges between </span><b><span data-contrast="none">$22.00 - $28.00 per hour</span></b><span data-contrast="none">. The range considers factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organizational needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each individual case. </span><span data-ccp-props="{&quot;335559738&quot;:360,&quot;335559739&quot;:360}"> </span></p>
<h4><b>Benefits:</b> </h4>
<p><span data-contrast="none">We provide medical, dental, and vision insurance, along with a 401(k)-retirement plan, in accordance with Illinois state regulations.</span><span data-ccp-props="{&quot;335559738&quot;:360,&quot;335559739&quot;:360}"> </span></p>
<h4> </h4>

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