Location: Elgin, IL             Department: Enterprise Services               Reports to: Director of Operations

This role involves enhancing and managing our Salesforce platform to support contract management, user administration, reporting, and business intelligence needs. The ideal candidate will have a strong background in Salesforce development and administration, as well as a passion for improving business processes through automation and data insights.

Key Responsibilities:

Salesforce Development & Customization:

• Design, develop, and implement custom solutions on the Salesforce platform to meet business needs, particularly around contract management workflows and user requirements.
• Utilize Apex, Visualforce, Lightning Web Components, and other Salesforce tools to create custom functionalities, applications, and integrations.
• Manage and optimize Salesforce components including custom objects, fields, and page layouts.
• Manage Salesforce integration with NetSuite, utilizing Mulesoft.

Contract Management Support:

• Salesforce to streamline contract lifecycle management, including contract creation, approval workflows, and reporting.
• Collaborate with business teams to ensure contract management processes are efficient, effective, and compliant with internal policies.

User Administration:

• Administer user roles, profiles, permission sets, and security settings to ensure appropriate access controls and maintain data integrity.
• Provide support for user onboarding, training, and troubleshooting.

Reporting & Business Intelligence:

• Design and implement custom reports, dashboards, and analytics solutions to support decision-making and business intelligence initiatives.
• Collaborate with stakeholders to define reporting requirements and ensure timely and accurate delivery of insights.
• Utilize Salesforce’s reporting and analytics tools, including Einstein Analytics (Tableau CRM), to provide actionable insights across different business areas.

System Maintenance & Continuous Improvement:

• Perform regular system health checks, data cleansing, and updates to ensure Salesforce remains optimized and up to date.
• Monitor system performance and troubleshoot any issues, proposing and implementing improvements as necessary.
• Stay up to date with Salesforce releases, new features, and best practices to continuously enhance the platform.

Qualifications:

• Proven experience in Salesforce development and administration (Salesforce Administrator Certification required, Salesforce Platform Developer I & II certifications preferred).
• Strong experience with Apex, Visualforce, Lightning Web Components, and SOQL.
• Familiarity with Salesforce reporting tools, Einstein Analytics (Tableau CRM), and integration capabilities (REST/SOAP APIs, Data Loader, MuleSoft).
• Experience with contract management processes and solutions.
• Strong understanding of user management, security settings, and permission models in Salesforce.
• Ability to work effectively with cross-functional teams and business stakeholders.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication skills with the ability to clearly explain technical concepts to non-technical stakeholders.

Preferred Skills:

• Knowledge of business intelligence tools and methodologies.
• Salesforce certifications in Advanced Administrator, Platform App Builder, or equivalent.
• Familiarity with Agile methodologies and project management tools.
• Knowledge of NetSuite’s SuiteScript.

Why Join Us:

• Opportunity to work in a dynamic and innovative environment.
• Competitive salary and benefits package