Refurbished POS hardware warranty coverage is one of the most important factors to consider when investing in point of sale (POS) equipment. At IW Technologies, we combine dependability, reliability, and scale with hundreds of technicians in our 240,000 sq. ft. warehouse restoring equipment to like-new condition to ensure every refurbished device is backed by warranty options you can trust. In fact, much like new hardware, refurbished POS equipment often includes a warranty, and refurbishers that follow strict quality-control (QC) standards frequently offer extended coverage, which is especially valuable in high-traffic environments.
Curious about the overall value of refurbished POS? Check out our post on Is Refurbished POS Hardware Reliable? for a deep dive into performance and quality standards.
With this in mind, and with 100+ people working through every detail in the refurbishment process including both the internal components and the outer case – IW Technologies offers not only top-tier refurbished hardware that’s backed by flexible warranty options as well as support through service level agreements (SLA).
Before exploring those extended options or service plans, let’s start with the foundation: What kind of protection comes standard when you buy refurbished POS hardware?
Out of the Box: What Does an Industry Standard Warranty Look Like?
Popular refurbished products such as receipt printers, cash and All-In-One terminals (AIO) typically have slightly different standard warranties. Let’s break it down by category:
Receipt Printers
- Generally, refurbishers typically offer shorter coverage, like 30-days, with no option to extended warranties.
- On the other hand, wholesale providers back used printers with a 30-90 day with options to extend, but warranty terms beyond that vary greatly based on the Wholesaler.
What it means: In short, some refurbishers stick to 30 days, while others offer a standard 90 day and even extended warranties.
Cash Drawers
- For example, some refurbished drawers, such as the APG/MICROS Series 4000, come with a 90 Day to 1-year limited warranty. Warranty offerings vary by distributor and the cash drawer brand.
- Meanwhile, OEM-backed drawers (like M-S Cash Drawer) include 2-year warranties OEM-refurb coverage on used ones.
What it means ultimately: Cash drawers, especially from known brands, often get robust warranties (12–24 months). Lesser-known or generic refurbished units may only have 90 days – with no option to extended warranties – though return policies can stretch a month.
All‑in‑One POS Terminals
- Typically, certified refurbished units, like the HP Engage Pro all-in-one, often come with 30-day money-back returns, but hardware warranty depends on the refurbisher, but the selection of hardware may be limited.
- By contrast, large operations note that new terminals carry 1–2-year manufacturer warranties, and refurbishers often mirror that on certified units.
What it means: As a rule, if it’s a certified refurbisher, assume a full 12 months of coverage. Independent sellers may only do 30 or 90 days. Manufacturer-new style units (even refurbished) can slide comfortably into the 1–2 year range.
IW Technologies Standard Refurbished POS Hardware Warranty
Importantly, every piece of refurbished POS hardware from IW Technologies automatically comes with a 90-day warranty. No extra fees. No fine print surprises.
So what does it cover? Pretty much the essentials:
- Manufacturer defects
- Workmanship issues
As a result, your team time to install, test, and use the equipment in real-world conditions, whether you’re scanning items in a busy grocery store or handling mobile orders at the drive-thru. This means, you’ll know it works as expected before putting it into full use.
Furthermore, for mid-size retailers, large chains or small businesses wanting more support, IW offers extended warranties as well as fully customizable SLAs.
Why 90 Days Works for a Lot of Businesses
This isn’t a random number. In fact, ninety days hits the sweet spot for many retail and hospitality businesses, especially when:
- For example, you’re just getting started with refurbished hardware
- Or, you want to test equipment during off-peak periods
- Or perhaps, you’re running a pop-up or seasonal location
In other words, think of it as a trial period with peace of mind. As a result, you’ll know pretty quickly if something’s off and we’ll be here to make it right.
Need More Protection? Extended Refurbished POS Hardware Warranty (1–5 Years)
For businesses that can’t afford downtime, lack in-house tech support, or operate on long-term cycles, IW Technologies offers optional extended warranties. Specifically, you can choose plans that cover your equipment for 1 to 5 years.
This is particularly valuable if:
• For instance, you run a high-volume grocery checkout or self-checkout lanes
• Similarly, your QSR has constant foot traffic and peak-hour rushes
• Or, your POS system is critical to customer flow and daily revenue
These plans cover:
• Repair costs
• Replacement parts
• Labor for servicing
• Priority response in case of issues
Ultimately, we’ll help you build a plan that fits your pace and protects your bottom line.
Service Levels That Fit Your Operation
At IW Technologies, we know that “warranty” isn’t just about coverage. Equally important, it’s about speed and service when something breaks. That’s why we offer fully customizable Service Level Agreement (SLA) options to match how you run your business.
Advance Exchange
With this option, you get a replacement POS unit shipped out as soon as a service issue is confirmed before you send the faulty one back. As a result, this becomes a game-changer for fast-paced grocery lanes or QSR counters where you can’t afford to wait.
Depot Repair
Alternatively, you can send in your equipment for expert diagnosis and repair at IW’s service facility. This approach is ideal when:
• Non-urgent repairs are acceptable
• Backup units are already in rotation
• Budget-conscious operations are the priority
On-Site Break/Fix
In cases where speed is critical, our On-Site Break/Fix service dispatches professionals to your store, restaurant, or retail site to fix the issue where it happens. This is perfect for:
• Multi-lane grocery stores
• Restaurant locations with limited IT support
• Retail and specialty retail needing reliable, fast in-store resolution
Ultimately, these SLA options can be bundled with our extended warranties for a full-service hardware protection plan. In addition, they can be combined with any of our broader suite of services to ensure your entire tech stack – from customer-facing systems to back-office infrastructure is supported seamlessly across every part of your operation.
Why Retailers, Grocers, and QSR Operators Love Extended Coverage
Let’s face it—POS hardware failure during the lunch rush or right before Black Friday is a nightmare.
That’s why so many of our customers choose extended warranties:
- No surprise expenses when something breaks
- Less downtime = more happy customers
- Budget-friendly Plan maintenance costs like you plan your inventory
It’s a small move that helps your team stay focused on serving customers, not scrambling to fix equipment during the holiday or back to school rush.
What Makes IW Technologies Different?
At IW Technologies, we don’t just restore hardware. We restore flexibility, control, and predictability to your tech lifecycle. With the largest inventory of used POS equipment in the world, housed across 240,000 sq. ft. of infrastructure and 18,000 pallet locations, we’re built to scale with your needs. Today, we support over 7,500 customers, 35,000 checkout lanes, and more than 9,650 locations across North America. Whether it’s upgrading legacy systems or rolling out new tech, IW helps industry leaders scale without starting from scratch.
Refurbished POS Hardware Warranty Guide: How to Choose the Right Plan?
|
Best Fit Warranty |
Why It Works |
|
90-Day Standard |
You’re testing the waters—no long-term pressure |
|
1–3 Year Extended |
You need daily reliability with low maintenance fuss |
|
3–5 Year Extended + On-Site |
High-volume, high-speed transactions need backup |
|
Custom Plans + SLA Combo |
Centralized management and predictable costs |
The Bottom Line
When you invest in refurbished POS hardware, you’re saving money but you shouldn’t sacrifice reliability. At IW Technologies, we offer more than just equipment. We deliver boutique-style support tailored to meet the needs of your business.
Whether you need short-term peace of mind, long-term coverage, or fast SLA-based service, we’re ready to help.
